Q: I won an auction but now I don't want to purchase it. What are my options?

A bid or Buy Out purchase is considered a contract and you are obligated to purchase the item. However, mistakes sometimes happen, and many Sellers are willing to work with you if you communicate with them openly and honestly. If you have not done so already, you may want to give the Seller a call, or send them an e-mail. Let the seller know your situation, and see if you can work things out to everyone's satisfaction.

If the Seller does not respond in the way you hope, keep in mind that failing to purchase an item you have won may result in negative feedback, as well as a non paying bidder strike against your User account. Too many unpaid item strikes may result in permanent suspension of your User account.

Q: Can I use HTML when listing an item?

You can use HTML codes in your listing however, we recommend you use basic tags as complex HTML codes may cause your listing to display improperly.

Q: What items am I not permitted to sell?

The following items are not permitted to be sold on our website:

• Hacking/cracking content
• Illegal drugs and drug paraphernalia
• Pornography, adult, or mature content
• Gambling or casino-related content
• Any other content that promotes illegal activity or infringes on the legal rights of others
• Sales or promotion of certain weapons, such as firearms, ammunition, balisongs, butterfly knives, and brass knuckles
• Sales or promotion of beer or hard alcohol
• Sales or promotion of tobacco or tobacco-related products
• Sales or promotion of prescription drugs

Q: Why is my account suspended?

Accounts are suspended for various reasons. If your account is suspended, you should have received an e-mail detailing the reason(s).

Some of the main reasons for account suspensions are listed below:

• Contact information is not valid
• Buyer complaint that Seller has neglected to respond to our administrative e-mail. We usually give the Seller 2-5 days to reply to our requests for information.
• Bidding on items without paying. We usually do not suspend for only one of these types of infractions, but we reserve the right to take action if we deem necessary after conducting our investigations.
• Repeated violations of our Terms and Conditions.

IMPORTANT NOTE: Users who are suspended are prohibited from registering for new User accounts, bidding or selling on WiseAuctions.com using any other existing User accounts. WiseAuctions.com reserves the right to suspend all existing User accounts as well as new accounts opened by anyone in the same household of a suspended User or by any other associates of a suspended User.

Q: How do I close my account?

To close your account you would just need to turn off all your e-mail preferences and end any active auctions you may have running. You would then not receive any correspondence from our website in the future, unless you turn any of your e-mail preferences back on. If you have been the Buyer or Seller in any recent transactions, you may receive correspondence from the other user involved. We do not purge User accounts from our database, for internal security reasons. Requests for such a purge will not be completed, unless a court order is issued.

Q: What if I commit fraud?

At WiseAuctions.com, we work hard to provide a safe and secure online auction environment. WiseAuctions.com reports all cases of criminal fraud and co-operates fully with law enforcement agencies in their investigation and prosecution. All IP addresses are recorded on our servers for every transaction.

The smartest thing to do is to conduct your buying and selling in a legal and ethical manner.