Q: What is the fee structure of WiseAuctions for its services?

***Buyer registration is absolutely FREE***

WiseAuctions.com has quite simple fee structures offerings for Sellers. There are four types of Sellers at WiseAuctions.com:

• Registered
• Preferred Member
• Student
• Business

If you are a Registered Seller:

**Registration is FREE**

Listing Insertion Fee	FREE	No limit on listings. List as many as you would like.
Closing Fee	FREE	There is no closing fee whatsoever.
Re-listing Fee	FREE	If listing was unsuccessful, no worries, relist FREE 10 times.
Final Value Fee	3%	If item is sold. For any selling amount Final Value Fee is always 3% for Registered Seller.
Featured Auction Fee	$1	Flat $1 per listing per time. Listing will be featured at home page.
Verification Fee	$3	Optional. Only one time. Buyers buy with confidence

If you are Preffered Member Seller:

**Preffered Member Sellers pay $24.99 one time fee upon their registration**

Listing Insertion Fee	FREE	No limit on listings. List as many as you would like.
Closing Fee	FREE	There is no closing fee whatsoever.
Re-listing Fee	FREE	If listing was unsuccessful, no worries, relist FREE 10 times.
Final Value Fee	1%	1% of full sold out amount. For example if an item is sold for $100 then $1 Final Value Fee will be charged. Similarly if an item is sold for $1000 then $10 Final Value Fee will be charged.
Featured Auction Fee	$1	Flat $1 per listing per time. Listing will be featured at home page.
Verification Fee	$3	Optional. One time only. Buyers buy with confidence

If you are Student Seller:

**No registration fee but you must have a valid .edu domain e-mail address**

Listing Insertion Fee	FREE	No limit on listings. List as many as you would like.
Closing Fee	FREE	There is no closing fee whatsoever.
Re-listing Fee	FREE	If listing was unsuccessful, no worries, relist FREE 10 times.
Final Value Fee	FREE	FREE
Featured Auction Fee	$1	Flat $1 per listing per time. Listing will be featured at home page.
Verification Fee	FREE	Verified through .edu domain e-mail address.

If you are Business Seller:

**Business Sellers pay $24.99 one time fee upon their registration. Additionally they are offered very generous STORE FEE discounts**

Listing Insertion Fee	FREE	No limit on listings. List as many as you would like.
Closing Fee	FREE	There is no closing fee whatsoever.
Re-listing Fee	FREE	If listing was unsuccessful, no worries, relist FREE 10 times.
Final Value Fee	1%	1% of full sold out amount. For example if an item is sold for $100 then $1 Final Value Fee will be charged. Similarly if an item is sold for $1000 then $10 Final Value Fee will be charged.
Featured Auction Fee	$1	Flat $1 per listing per time. Listing will be featured at home page.
Verification Fee	$3	Optional. One time only. Buyers buy with confidence

Q: Do I need a credit card or bank account to join?

You do not need a credit card or bank account to become a registered user. All that is required is a valid e-mail and mailing address. You must be 18 years of age or older and accept our website Terms and Conditions. If you would like to become a Preferred Member Seller or a Business Seller then you do need a credit card account to join.

Q: How do I know if your sellers are reliable?

We work hard to make sure that all sellers on WiseAuctions.com are valid and reliable. Although WiseAuctions.com is not responsible for transactions between buyers and sellers, we do offer some tips for buying from our site:

• Always check feedback and reputation rankings for sellers; if there is a negative feedback or have a poor reputation please be cautious before sending any money.
• Never send money through Western Union, this is a classic way for fake sellers to try to get your money.
• Always use payment options that allow you to dispute the transaction, for example www.paypal.com.
• For large transactions ask that you use an escrow service, for example www.escrow.com.

Q: How do I pay my fees?

All fees incurred are due immediately. We only use PayPal and Google Checkout for online payments. PayPal allows you to pay us with Visa, MasterCard, AMEX, Discover and bank draft.

Q: How do I get paid for a sold item?

There are various payment methods available to get paid from your buyers.
When you list an item for sale you will select which payment methods you will accept. At auction end, you would then contact the winning Buyer requesting payment. You would inform the winning Buyer of the total due and determine how they are going to pay. The Buyer should then in turn make a timely payment. If you select any of the 'direct' online payment methods we have listed in our Payments Policy, you will need to ensure that you first create an account with that payment merchant before listing.

Q: What if I made a payment and the seller will not respond or send my purchase?

Although we do our best to keep fraudulent Sellers off our website, this problem does arise occasionally. We recommend that you send details of the transaction to support@WiseAuctions.com. Be sure to include auction number(s), Sellers username, date and method of payment, and any other information that would assist us in our investigation.

We will do our best to mediate a resolution for you, but there is no way for us to recoup your funds or guarantee you any specific results. We ask that you use "safe" payment methods when making purchases from Buyers you are not familiar with. When we say "safe", we are referring to payments through PayPal or Google, as they have a charge back process available for such issues. We also strongly recommend that you don't use cash, money orders, checks, or wire transfers to pay Sellers you are not familiar with, or Sellers that have limited feedback ratings. These payment methods leave little or no recourse for the Buyer, in regards to recouping funds paid to the Seller.

WiseAuctions.com will thoroughly investigate all such claims, and then take appropriate action against the Seller that is not in compliance. We will also take steps to hinder these persons from signing up to sell on this website again.

Q: We suggest filing complaints with the appropriate agencies below, should WiseAuctions.com not be able to resolve your issues:

File a complaint with the shipper USPS
https://postalinspectors.uspis.gov/forms/MailFraudComplaint.aspx

File a complaint with the Internet Fraud Complaint Center
http://www1.ifccfbi.gov

File a complaint with the National Fraud Information Center
http://www.fraud.org/info/contactnfic.htm

National Consumer League's Fraud Center
https://secure.nclforms.org/nficweb/nfic.htm

Q: Can I retract or cancel my bid?

You can retract a bid (not Buy Out) if the auction has more than 12 hours left before the listing ends. When you do this, all your previous other bids for this auction will also be eliminated. So be sure to bid again if you are correcting a bidding error that you made. To retract your bid, click the bidding tab in the Members area. Find the auction you wish to remove the bid on and click the remove bid option.

Note: There is no equivalent for bid retraction in Buy Out listings or for listings where the bidding has ended. Once you've confirmed your purchase you are obligated to pay the Seller.

Q: I made payment for an item, but it is marked as unpaid. What should I do?

If you make payment for an auction outside of the WiseAuctions.com website, our system will not know this and will reflect "unpaid" as the status. The Buyer will have to manually update the status of this iem in the Members area. If your Seller accepts one of our direct pay methods, you will be able to pay directly from your items won page. Once payment is completed, this page would be updated automatically (within approximately fifteen minutes), showing a status of "paid". If you pay outside the website, many Sellers just ship items without updating the paid status. Please contact them directly to adjust.